Privacy Policy

This Privacy Policy explains how Prime Marketing Experts LLC ("Prime Marketing Experts," "we," "us," or "our") collects, uses, discloses, and protects information when you visit our website, contact us, or interact with voice, text, scheduling, marketing, and AI-enabled services we provide for ourselves or a client business (collectively, the "Services").

1. Information We Collect

Depending on how you interact with the Services, we may collect:

• Contact and business information: name, company, role, postal address, email address, telephone number, and information you choose to provide about your needs.
• Communications: emails, form submissions, SMS content, appointment details, support requests, and records of your consent and communication preferences.
• Call and AI interaction data: caller number, date, time, duration, recording, transcript, summary, and information shared during a call or chat. Calls may be handled or assisted by automated systems.
• Website and device data: IP address, browser and device type, referring pages, pages viewed, approximate location, cookie identifiers, and similar analytics data.
• Client-provided data: information a client business makes available to us so we can provide the Services on its behalf.

2. How We Use Information

• Respond to inquiries, provide requested information, and deliver the Services.
• Answer, transcribe, summarize, route, and quality-check calls and other conversations.
• Schedule appointments and send confirmations, reminders, service updates, and requested follow-up.
• Operate, secure, troubleshoot, personalize, and improve our website, systems, and AI-enabled services.
• Manage client relationships, measure performance, prevent misuse, and meet legal or contractual obligations.
• Send marketing communications when permitted and when any required consent has been obtained.

3. Calls, Recordings, and AI Processing

Calls and chats may be recorded, transcribed, summarized, and processed by automated systems to understand your request and help the business you contacted respond. Where required, notice or consent will be provided before recording. If you do not wish to continue with a recorded or automated interaction, tell the assistant or contact us through another available channel.

4. SMS and Mobile Information

We send text messages only when you request them, opt in, or when otherwise permitted by law. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive marketing texts is not a condition of purchase.

5. How We Disclose Information

We do not sell personal information. We may disclose information:

• To the business you intentionally contacted, so it can respond to your inquiry or provide the requested service.
• To vendors that provide hosting, analytics, customer-relationship management, communications, voice, AI, scheduling, payment, security, or professional services under appropriate confidentiality and data-use restrictions.
• As required by law or legal process, or when reasonably necessary to protect rights, safety, property, users, or the integrity of the Services.
• As part of a merger, acquisition, financing, or sale of business assets, subject to appropriate protections.

6. Cookies and Analytics

We and our service providers may use cookies and similar technologies to keep the website working, remember preferences, understand traffic, measure marketing performance, and protect the Services. Browser settings can limit cookies, although parts of the site may not work as intended.

7. Data Retention and Security

We retain information only as long as reasonably needed for the purposes described above, client instructions, dispute resolution, security, and legal or recordkeeping obligations. Retention periods vary by the type and context of the information. We use reasonable administrative, technical, and physical safeguards, but no storage or transmission method is completely secure.

8. Your Choices and Privacy Rights

• Texts: Reply STOP to opt out. Reply HELP or use the contact information below for assistance.
• Email marketing: Use the unsubscribe link in a marketing email.
• Privacy requests: Depending on where you live, you may have rights to request access, correction, deletion, or a copy of personal information, or to appeal a denied request. We may verify your identity before acting.

9. Third-Party Services

The Services may link to or integrate with third-party websites and platforms. Their privacy practices are governed by their own policies, not this one.

10. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy. The effective date above shows the latest revision. Material changes will be posted on this page and, when appropriate, communicated through another reasonable channel.

12. Contact Us